Platform Access is a one-off payment for the monthly, quarterly or yearly period you choose. There's no subscription to cancel and nothing is charged again automatically.
Cancelling
You can stop at any time. Just don't buy another period. Your café keeps working until the end of the period you've paid for. If you'd like your account and data deleted sooner, send a request through the contact form.
7-day setup guarantee
If Walk-in Ordering isn't right for your venue, ask for a refund within 7 days of your first payment and we'll refund it in full, as long as your café hasn't started taking live guest orders. This applies once per business, to the first period you buy.
After 7 days, or once you're live
Payments aren't refundable part-way through a period, including for unused days. You keep full access until the period ends.
Payment problems
- Charged twice, or charged but no account created: tell us and we'll refund the duplicate or failed payment in full.
- If we end the service: if we suspend or close your access for reasons that aren't a breach of our terms, we refund the unused part of your period.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay. We start the refund within 2 business days of approving it. Banks and card issuers then usually take 5 to 7 business days to show it on your statement.
Guest orders
Guests pay the café directly, so refunds for food, drinks or service are handled by the café. We can't reverse payments made by guests to a venue.
Asking for a refund
Use the contact form, choose "Billing or a refund", and include the email you paid with and your café's name. We reply within one business day.